Returns & Satisfaction Guarantee Policy

At KIVRO, every wheelchair is precision-engineered for an individual. We stand behind the quality, performance, and craftsmanship of our custom titanium mobility systems.

Your satisfaction is fundamental to our commitment.

1. Satisfaction Guarantee

If you are not satisfied with your KIVRO wheelchair, you may request a return and receive a full refund, subject to the conditions outlined below.

2. Return Eligibility

To qualify for a return:

  • The return request must be initiated within 14 days of delivery.

  • The product must be returned to KIVRO.

  • The wheelchair must be in reasonable condition, accounting for normal evaluation use.

  • All original components and accessories must be included.

3. Return Process

  1. Contact KIVRO support at info@kivro.com

  2. Provide your order details and reason for return.

  3. Our team will coordinate return logistics and instructions.

  4. Ship the product back as instructed

4. Refund Policy

  • A full refund will be issued after the returned product is received and inspected.

  • Refunds will be processed using the original payment method.

  • Processing time: [typically 5–10 business days after inspection]

5. Important Considerations

  • KIVRO products are fully custom-engineered, and returns are handled with case-by-case evaluation.

  • Shipping or logistics costs may be non-refundable unless otherwise stated.

  • Damage beyond normal evaluation use may affect eligibility.

6. Our Commitment

KIVRO exists to deliver uncompromising precision, fit, and performance. If your experience does not meet expectations, we will work with you to resolve it, including a full refund upon return.

7. Contact

For all return requests:

FAQ's

Can I return a custom KIVRO wheelchair?
KIVRO evaluates return requests based on product condition, usage, and the terms outlined in this policy.

How long do I have to request a return?
Return requests must be initiated within 14 days of delivery.

Does KIVRO offer refunds?
Refunds may be issued following evaluation and approval of the return.

Who do I contact for a return request?
Contact info@kivro.com to initiate the process.