Delivery Policy
At KIVRO, we strive to provide clear communication regarding delivery timing and shipment of our products.
1. Delivery Timing
Delivery times may vary depending on product type, customization requirements, production schedules, destination, and other factors. Any delivery dates provided by KIVRO are estimates only unless otherwise confirmed in writing.
2. Custom and Made-to-Order Products
Many KIVRO products may be custom-built or configured to customer specifications. Because of this, production and delivery timelines may be longer than standard retail items.
3. Shipping and Handling
Shipping and handling charges, if applicable, will be communicated before order confirmation. Delivery methods may vary depending on product size, destination, and service level.
4. International Delivery
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
5. Delivery Delays
KIVRO is not responsible for delays caused by events outside our reasonable control, including carrier issues, customs clearance, supply chain disruption, weather, labor shortages, or force majeure events.
6. Inspection Upon Delivery
Customers should inspect products promptly upon delivery and notify KIVRO within [3–7] days of receiving any visible shipping damage or major delivery issue.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information. Additional charges may apply if a shipment must be rerouted, re-delivered, or corrected due to inaccurate information provided by the customer.
8. Questions About Delivery
If you have questions about production timelines, shipping, or delivery status, please contact us.